Terms & Conditions

I am a member of the Association of Reflexologists (AoR). Being a member of the AoR demonstrates that I have completed a quality, nationally recognised Diploma in Reflexology and have support from the AoR. 

As an AoR member:

• I am bound by the AoR Code of Practice and Ethics. 
• I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety. 
• I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.
• I comply with the AoR Continuing Professional Development requirements which ensures the practice is kept up to date.
• I am compliant with GDPR data protection, please see the separate Privacy policy. Your information will remain confidential at all times.
• As a professional and highly qualified reflexologist with AOR status, I will provide you with the appropriate bespoke treatment and support.

1. Appointments

• When making an appointment you agree to the Terms and Conditions.
• When making the appointment you agree to a consultation with me prior to the treatment and you will disclose any relevant medical or lifestyle information. 

2. Fees 

• The fees are payable in full and in advance, at the time of treatment booking. See Pricing Page for current treatment costs.
• In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.
• If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
• If you present with any condition or symptom which could be a contraindication, I reserve the right to postpone our treatment until medical advice is sought. 
• Fees are payable in advance.
• I reserve the right to choose to use discretion regarding the application of any discounts.
• Payment can be made via Cash or Bank Transfer.

3. Cancellation Policy 

• I have a 24-hour cancellation policy. As you are aware the business is dependent on the number of clients I can see in the clinic hours. Therefore, if you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours’ notice. This will allow me the option to re book the time slot with someone on the waiting list. 
• Less than 24 hours’ notice may result in a fair-use fee of 50% of the usual treatment cost. This fee will be required to be settled prior to any future bookings. 

4. Treatment packages 

• I offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in advance. 
• These treatments can be booked during normal working hours with no restrictions. 

5. Vouchers  

• I supply the option to buy vouchers for treatments. These may be given as gifts.
• These treatments can be booked during normal working hours with no restrictions. 
• Where an appointment is booked and missed, the cancellation policy will apply.
• These vouchers are non-refundable.
• These vouchers are required to be used within 6 months

6. Use of background music

• I only play Royalty free music within the business and therefore I am not required to have The Music License. Unless you are in your own home, I am unable to play your preferred music selection due to UK laws.

7. The use of Face Coverings 

• I chose to use discretion regarding the wearing of face coverings. 

8. Provision of additional therapies 

• I offer other therapies in addition to reflexology. I provide these therapies to the same high standard expected by the AoR for reflexology. I also have insurance in place for these additional therapies. 
• These therapies include: Indian Head Massage